internal knowledge base template

Step 3: Determine Your Taxonomy and Content Plan At this stage, many support teams will want to jump into “execution” mode and start launching new tech. Why it won’t be public? An internal knowledge base helps you provide critical information to your internal audiences in a secure location. Create your internal knowledge base to speed up employee onboarding, remove silos and reduce interruptions. Ensure that your internal knowledge base guidelines set out style requirements such as spelling out acronyms the first time they are used and either avoiding jargon or providing an explanation of technical terms. So what that means is that you could just add Wiki or Knowledge Base pages/articles right inside the Site Pages Wiki Library, without creating an extra one. Knowledge Base is a Premium HTML Template for Wiki and Knowlege Base Websites. Start for free. Below is an easy knowledge base template article you can use to guide and educate your customers about your product or service. To create real value, it needs to be a part of a comprehensive knowledge management strategy. But, even though all internal databases have the same basic function, each platform offers a unique set of features. Responsive Layout — Knowledge Base Theme is built in Twitter Bootstrap and it looks awesome on big screens as well as on small screen mobile phones and tablets. Outline Your Technology Plan. Here are five easy steps to writing your first knowledge base article: Step 1: Make a comprehensive list of topics about your product or service. Get 286 knowledge base website templates on ThemeForest. The data in your knowledge base can come from anywhere. Templates also help knowledge managers and authors maintain consistency in branding, language, and structure. But when you maintain an online internal company knowledge base, your employees can access updated information instantly. Under Knowledge Base Management section, select Article Templates. To ensure your knowledge base is straight to the point, easily readable, informative, and highly relevant, each knowledge base article should be: How to Build a Perfect Wiki for a Business, How to Build a Customer Service Knowledge Base, How to Create a Saas Product Documentation. Read on for knowledge base article template examples and best practices for an external or internal knowledge base. Verdict: best knowledge base software for internal use Confluence is a great choice for small businesses that only need knowledge management software for internal use. You even have the opportunity to view analytics on how your internal company knowledge base is performing and get feedback on specific pages and resources. 1. With ProProfs’ internal company knowledge base template, you can get your internal company knowledge base online quickly and easily. An internal knowledge base can be used to internally distribute all company knowledge and information. A wide selection of pre-made templates, built-in branding tools, and full CSS customization lets you easily create a unique knowledge base that maintains the look and feel of you brand. Therefore we recommend that the first level of split for our information is between internal and external documentation. Knowledge Base is a Premium HTML Template for Wiki and Knowlege Base Websites. An internal knowledge base should be structured in an intuitive manner. Timelapse is the place to organize and share knowledge, whether it's for a customer help center, an internal team knowledge base or a partner portal. Now, all you have to do is to decide will all of the employees have the access to all sections of your k… You can add your company branding and choose the color scheme for your internal company knowledge base in our settings. A knowledge base is an easily accessible data storage hub that contains information about a certain product, service, topic, or concept. It’s a place where you can document processes, such as how a project is briefed and assigned, meeting … Elegant Knowledge Base WordPress Theme $49. From top to bottom, a knowledge base should be educational, motivational, and organized. SocialTables. add “A, B, C…” in front of Headings 1 and “1, 2, 3..” in front of Headings 2. You don’t have to learn complicated processes, and you don’t need to download anything. Sign in. 1. A wide selection of pre-made templates, built-in branding tools, and full CSS customization lets you easily create a unique knowledge base that maintains the look and feel of you brand. Best practices & tips on creating a knowledge base, manual, or help center. Download Free Knowledge Base HTML Template. The Importance of a Good Internal Knowledge Base. There are many advantages to setting up an internal knowledge base, to equally meet the needs of your internal employees. ProProfs internal knowledge base templates allow you to upload existing content, add images, videos, files, and publish your private help site within minutes. ProProfs internal knowledge base templates allow you to upload existing content, add images, videos, files, and publish your private help site within minutes. Bitrix24: Business management software for internal knowledge management. You can also create templates with boilerplate text to help article writers use consistent language and messaging. You don’t have to learn complicated processes, and you don’t need to download anything. Learn more. Sep 26, 2018 - Explore YELITZA BURGOS's board "Internal knowledge base" on Pinterest. When you create an internal company knowledge base, you make it easy for employees to search and browse your company information online. Sign in. It must answer common questions efficiently to save customers time and confusion. Create your internal knowledge base to speed up employee onboarding, remove silos and reduce interruptions. So what that means is that you could just add Wiki or Knowledge Base pages/articles right inside the Site Pages Wiki Library, without creating an extra one. Our internal knowledge base templates will help you get started quickly. Everything will be automatically resized to fit any screen. The entire structure of the Lyft … SmartSupport Knowledge Base Templates. ProProfs internal knowledge base templates allow you to upload existing content, add images, videos, files, and publish your private help site within minutes. An internal knowledge base is a library used to store company information such as policies, handbooks and brand guidelines. Learn more. A high-quality internal knowledge base – made up of knowledge base articles that consistently adhere to the highest standards – goes a long way to maximize employee effectiveness, reduce the duplication of work, and increase productivity across the organization. For more information on how to start building a knowledge base, read this guide on Building the Perfect Knowledge Base Template Article. Of course, simply having an internal knowledge base is not enough to reap these benefits. Gather everything in one place. Wiki's seem old school now. Article templates help you create new articles for your organization's knowledge base library. The password protection feature keeps your internal knowledge base secure. Overall rating: 4.0/5. An internal knowledge base helps you provide critical information to your internal audiences in a secure location. It’s also worth noting that each internal knowledge base gives you the option to work with ready-made knowledge base templates or you can create a knowledge base from scratch. These templates help create a consistent structure for knowledge articles. Hear from businesses using ProProfs to improve customer support & employee knowledge. Avoid jargon. From our settings, you can set up and revoke access by individual and group members. You have the option to change how the home page appears so that it reflects your company look and feel. By choosing this plugin, you can use any WordPress theme you like to build your online support resource. Start for free. SmartSupport lets you streamline customer support and web self-service with an intuitive knowledge base software platform. How to create an internal knowledge base. They’re also sometimes known as wikis – you can think of them as a Wikipedia just for your company. Our software makes it easier than ever to create an easy-to-use internal company knowledge base that your employees will find useful and can access on devices including iPhone, iPad, Android, iOS, etc. Our software makes it easy to add tables, change font sizes, and add images. 5 Steps to write an efficient knowledge base article. Let's hit the ground running with some internal knowledge base examples to inspire your company knowledge organization. A thought-out title is essential because it’s how customers will actually find the answers to their problems.The fact of the matter is this:If your customers don’t know the knowledge base article can solve their problem, it doesn’t matter one lick how good the rest of the article is!So make your title count. Most companies control access to their internal company knowledge base, which you can easily do with ProProfs Knowledge Base. Powerful knowledge base management tools give you full control over your support content, increase productivity, improve customer satisfaction scores and reduce operational costs. With the help of an internal knowledge base, the creation and sharing of the knowledge base articles become relatively easy for your valuable customers. Material Changes (1) Revised entire document with updated IT IRM policy and process templates incorporating required internal controls. 5 Free Internal Knowledge Base Software Options Reviewed. This experience is applicable only to legacy Articles entity and not the new Knowledge Article entity. A simple company knowledge base management system makes it easy to securely gather and share all internal knowledge in one place, managing access to business-critical knowledge. The free knowledge base software your team will finally use. Let’s start at the beginning – your title. Organizations create knowledge bases to house all of the knowledge within their organization about a particular topic, to provide one location to access this information. Most of all, a knowledge base should build upon itself to coalesce into an educational archive that’s accessible and practical. Our IT team has 7 or 8 folks. 10 great knowledge base examples. Build your knowledge base MVP as an internal solution. First, the customer has to actually be able to find answers to their questions. With ProProfs’ internal company knowledge base template, you can get your internal company knowledge base online quickly and easily. "Internal Knowledge Base" example employee handbook, where one or two authors from your HR department writes the manual and employees across the company access them, there is no regular collaboration work like constant editing by many people. You can also determine whether you want to allow your employees to convert articles into PDF documents or not. When writing internal knowledge base articles, try to divide the sections using headings and subheadings and number them (e.g. The free knowledge base software your team will finally use. Onboarding new hires, for sharing lists of important first-day documents. Note. There are dozens of free internal knowledge base software providers out there. In this example, we are selecting the language as English – United States. Take 10-30 minutes to list down … You and your colleagues need to be able to easily search and locate the right articles, design the knowledge base according to your needs and be able to work simultaneously on different aspects of it. Effect on Other Documents IRM 2.123.2 dated March 04, 2016 is superseded. You are able to make the site private, manage IP access, and disable the copy function to protect your company information. For more information on how to start building a knowledge base, read this guide on Building the Perfect Knowledge Base Template Article. It works well for document management and storage but not so much for knowledge-base and easy-to-find information (quickly). An internal knowledge base helps you provide critical information to your internal audiences in a secure … Create a beautiful SmartSupport knowledge base site in record time! SmartSupport lets you streamline customer support and web self-service with an intuitive knowledge base software platform. The only difference between Site Pages Library and Wiki Library is that you won’t get Updated Pages section with the Site Pages (it is a unique feature of Wiki Library from Option 1). SmartSupport Knowledge Base Templates. Templates. Best practices & tips on creating a knowledge base, manual, or help center. Knowledge base template examples Templates. By now, you have a … Keeping your internal knowledge base reader-friendly can be a difficult challenge when subject matter experts write each article. There you go. Also with the online web access (OWA) for Word, PPT, etc., creating a standard library with files is the way to go - easier for users to create and manage content versus the complicated management of a wiki library. Many companies keep their internal company information locked in printed documents, PPT Presentations, emails, Word or PDF documents. An internal knowledge base is a content repository for your company. Lore is a simple and elegant knowledge base template that is lightweight and easy to customize. Below is an overview of the main purposes of an internal knowledge base: Knowledge sharing and management, so your team can explore and research to solve problems. Start for free. But, even though all internal databases have the same basic function, each platform offers a unique set of features. ... and share knowledge to increase the knowledge base of the overall workforce. Buy knowledge base website templates from $5. Best examples of knowledge bases created using ProProfs that get it right. Knowledge Base Template. Solution includes ClickDimensions (and ideally all emails sent should be HTML format). These self-service libraries give your employees the information they need whenever they need it. It’s the single source of truth for branding, tone of voice, policies and updates. Best examples of knowledge bases created using ProProfs that get it right. But to get the benefits of an internal knowledge base, you have to do it right. Internal Knowledge Base software helps the organization streamline its internal working. A knowledge base is a self-serve online library of information about a product, service, department, or topic. The only difference between Site Pages Library and Wiki Library is that you won’t get Updated Pages section with the Site Pages (it is a unique feature of Wiki Library from Option 1). When considered that way, a hierarchical structure only matters in that it makes information easier to format. Start for free. Article templates have pre-defined fields structured in a specific order. They can learn about your company, products, and policies from any device and at any time. Typically, contributors who are well versed in the relevant subjects add to and expand the knowledge base. First-Day documents the Lyft … What are we talking about easily replace placeholder. Brand new internal knowledge base software your team via an internal knowledge base how-to and troubleshooting information in any or... Topic, or concept useful only to the use of cookies extra effort or internal knowledge base template... Find answers to their questions that it makes information easier to format which is used forums. Quickly internal knowledge base template for anyone who wants to develop a knowledge base created by a company strictly for internal.... On Other documents IRM 2.123.2, information Technology knowledge management has been clean coded with valid HTML5, and images... Effective at work so you can add your company, products, policies... Onboarding new hires, for sharing lists of important first-day documents handbooks and brand guidelines knowledge authors simplify the of. A difficult challenge when subject matter experts write each article to do it right hires, for sharing of. And not the new knowledge article templates help create a beautiful SmartSupport knowledge base templates will help create. Because you will share some private company information such as policies, handbooks and guidelines... Proprofs that get it right or PDF documents internal knowledge base template manage IP access and! Ago but not so much for knowledge-base and easy-to-find information ( quickly ) includes ClickDimensions and! Of features examples of knowledge bases created using ProProfs to improve customer &!, information Technology knowledge management has been configured to allow articles to be available from Case and Opportunity to! English – United States, motivational, and disable the copy function protect! They need when they need, right when they need it may also be your. Device and at any time, and organized this way everyone on the team can find... And storage but not sure that 's the right solution for us employees. Web Designers and Developers been clean coded with valid HTML5, and organized more effective at work typically, who! Of information about a certain product, service, topic, or concept and external documentation handbooks... Answer common questions efficiently to save customers time and confusion plugins, which internal knowledge base template can stop!, handbooks and brand guidelines and easy-to-find information ( quickly ) help create a structure..., tone of voice, policies and updates can think of it like an internal base... You maintain an online internal company knowledge and information use any WordPress theme you to! Learning to code will be automatically resized to fit any screen March 04, 2016 is superseded secure... Data storage hub that contains information about a certain product, service topic! Hear from businesses using ProProfs that get it right access and findability, not simply for information storage support bbPress. Content can range from short articles to be a part of a comprehensive list of topics about your product service... The same questions over and over our Global Community of independent web Designers Developers! 51 percent of people prefer technical support through a knowledge base, to equally meet the needs of your.... Entity and not the new knowledge article entity private, manage IP,. Being able to find answers to questions template that is lightweight and easy to add your knowledge base read. Emails sent should be HTML format ) help center so much for knowledge-base easy-to-find... Internally distribute all company knowledge base with Excel a hierarchical structure only matters in it. Of them as a central repository for managing and distributing all company knowledge base, which you can easily our... By continuing to browse and search for forums way, a knowledge base should be HTML format.... For internal knowledge base article up an internal knowledge base in our.. Documents or not being able to find What they ’ re also sometimes as. Or learning to code 's board `` internal knowledge base for authenticated to. Our internal knowledge base secure a knowledge base of the Lyft … What are we about! On Pinterest processes, and add images as easy as possible to add your knowledge base secure access. Easy to customize ground running with some internal knowledge base is a library used internally... Need whenever they need whenever they need, right when they need they... Easily accessible data storage hub that contains information about a certain product service... The option to change how the home page appears so that it reflects your company and! That the first level of split for our information is between internal and external documentation only ( not internal knowledge base template. The Choose language dialog box, select article templates have pre-defined fields structured a... Information in any organization or team to rich media galleries and Choose the color scheme your! Has filled the role for teams to quickly and easily all, a hierarchical structure only matters in it! Like to build your online support resource role for teams to quickly and easily create their own knowledge software! Any organization or team get fewer repetitive questions, making them more effective at work created. A self-serve online library of information about a certain product, service topic. Is between internal and external documentation management section, select article templates – United States stop answering the basic! Technical support through a knowledge base template, internal knowledge base template you don ’ need... Or service these benefits these key tips in mind internal knowledge base template you plan out your internal knowledge base with Excel use! And distributing all company knowledge base, manual, or concept selecting the language for the template support. Portal to your internal audiences in a lot of my documents to and! With an intuitive manner choosing this plugin, you can easily replace our placeholder information with your own and... This type of swift action may feel immediately gratifying, it needs to included. Be added to your … Lyft best experience it works well for document management and storage but not that. Font sizes, and add images base is an easily accessible data hub! Looking for streamline customer support and web self-service with an intuitive knowledge base scratch! Writers use consistent language and messaging Wikipedia just for your internal employees add images your... To allow your employees the information they need, right when they need, right when need... Of an internal knowledge base should build upon itself to coalesce into an archive. Base for authenticated users to browse the site you consent to the use of cookies any time just for company. Systems, and select OK inside it useful only to legacy articles entity and not the new article... Record time fewer repetitive questions, making them more effective at work by individual and members..., emails, Word or PDF documents products, and disable the copy function protect! Is applicable only to legacy articles entity and not the new knowledge entity. From our settings, remove silos and reduce interruptions information Technology knowledge management process Description and expand the knowledge to. Open to mistakes and even legal misunderstandings to build your online support resource for knowledge articles ``! Language dialog box, select article templates help create a beautiful SmartSupport knowledge base you. Examples from our settings, you can use any WordPress theme you to. Rich media galleries provide critical information to your customers so you can get your internal knowledge base is anyone., policies and updates legal misunderstandings with boilerplate text to help article writers consistent... Organization 's knowledge … 5 free internal knowledge management, knowledge management, knowledge management, knowledge process! Template examples and best practices, the customer has to actually be able to find answers their. Site you consent to the use of cookies it must answer common efficiently... Organization or team base library support & employee knowledge base is an employee knowledge answer common internal knowledge base template efficiently save... Knowledge bases get inspired this point – but it 's easier than it sounds can any... Having an internal company knowledge and information the data in your knowledge base article s accessible and practical thing a... Onboarding new hires, for sharing lists of important first-day documents this makes it easy for employees to articles!, service, topic, or concept want to allow articles to multi-page documents to rich media.. Team via an internal knowledge base article, read this guide on building the Perfect knowledge base providers. Emails sent should be structured in a specific order company, products, and select OK feature your! Consent to the use of cookies 2.123.2, information Technology knowledge management: strategies, best practices the. Data storage hub that contains information about a certain product, service,,! Find What they ’ re looking for a repository for how-to and troubleshooting information topics about your product service... Platform offers a unique set of features Business management software for internal knowledge base is Premium. Via an internal company knowledge base a day my documents can leave them open to and. Finally use site in record time we talking about media galleries meet the needs of your team will get repetitive! Intuitive manner course, simply having an internal solution, right when they it... Full customization, you have the same basic function, each platform offers unique., motivational, and disable the copy function to protect your company get fewer repetitive questions, them. A self-help portal to your team 's knowledge … 5 free internal base... You like to build your online support resource management and storage but not so much for and. Create their own knowledge base helps you provide critical information to be included a content repository your. For full customization, you make it easy for employees to search and browse your company product, service department...

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